FAQs
Frequently Asked Questions (FAQs) - ArtGlowLED
Welcome to the ArtGlowLED FAQs section! Below, you'll find answers to some commonly asked questions about our innovative lighting solutions. If you have any additional inquiries or need further assistance, please feel free to reach out to us at info@artglowled.com.
1. How can I contact ArtGlowLED?
- For any inquiries or assistance, you can contact our team at info@artglowled.com. We're here to help and ensure your experience with ArtGlowLED is seamless and enjoyable.
2. Do you offer worldwide shipping?
- Yes, we proudly offer worldwide shipping to bring our innovative lighting solutions to customers globally.
3. Where do you ship from?
- All orders are processed and shipped from our warehouse to ensure timely and efficient delivery.
4. Can I change or cancel my order?
- Requests for changes or cancellations must be made within 12 hours of placing the order. After this time, changes may not be accommodated. Orders can be returned for a full refund after they are received.
5. What payment methods do you accept?
- We accept all major credit cards (VISA, Mastercard, AMEX) and secure PayPal payments for your convenience.
6. When will my order be processed?
- Orders are processed during regular business days, Monday through Friday. Please allow 1-3 business days for order processing, with shipping occurring on the next business day after processing.
7. How long will it take to receive my order?
- Due to high demand, orders may take between 2-4 weeks to arrive at your designated location.
8. What if I don't receive my order?
- If you do not receive your order within 30 days after shipping, please contact us at info@artglowled.com. You may be eligible for a full refund.
9. Will I be charged with customs and taxes?
- Prices displayed on our site are tax-free in US Dollars. Import taxes, duties, and related customs fees may be charged by your local customs office. Payment of these charges is the customer's responsibility.
10. How do I return an item?
- To initiate a return or discuss any concerns, please contact us at info@artglowled.com.
11. What if the item(s) I received are defective/incorrect/damaged?
- If you receive merchandise that is incorrect, missing, or defective, please contact us immediately at info@artglowled.com. Include your order number and photographs of the item(s) for swift resolution.
12. When will I receive my refund?
- All refunds will be credited to your original payment method within a reasonable timeframe.
At ArtGlowLED, we strive to provide a positive and enjoyable shopping experience. If you have additional questions or need assistance, don't hesitate to contact us at info@artglowled.com. Thank you for choosing ArtGlowLED to illuminate your world!